RETURN AND REFUNDS
1. You can return your package within 14 days from receiving the order.
2. Fill return form on the bottom of the page, entering the same data used during the purchase and indicating your order number.
3. You will receive a confirmation email containing instructions to return the item.
4. Return shipments from Italy are always free, return costs from abroad are always charged to the customer. In this case you should ship it to:
Via Topazio, 7
58100 Grosseto (GR)
5. If you have to ship from Italy, we schedule a pickup for you with our courier.
6. Return the items in their original packaging: items must be
returned in the same conditions they were received, i.e complete with
all parts, unused, with the original packaging, any included manuals and
labels still attached to the item.
Our warehouse operators will check all returned products to ensure they are in perfect conditions; you will be charged for any loss of value of the product, and receive a refund for the residual amount.
7. When our warehouse receives the returned products, we will refund
using the same means of payment used to make the purchase (credit card,
prepaid card, PayPal etc.) or by bank transfer.
8. If you return an item from abroad, please reserve shipping receipt.
SELLER'S LEGAL WARRANTY OF CONFORMITY - RETURN OF FAULTY, DAMAGED OR INCORRECT PRODUCTS
In case of defects and / or non-compliance, you will have the right to restore the conformity of the product, through repair or replacement, or alternative remedies in the cases expressly provided for by art. 130 of the Italian Legislative Decree n. 206/2005.
If the received products are damaged, non-compliant, faulty or incorrect, you may apply for a repair or replacement or refund of the purchased goods within 2 (two) months of acknowledging the same.
The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005, provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer.
To request a refund, follow the instructions provided in the "RMA Request" paragraph above, indicating “Damaged, non-compliant, or incorrect product as the reason, and attach one or more images of the product that clearly show the defect.
On completing the procedure, you will receive a confirmation email containing the RMA Form and relative instructions on how to proceed.
The authorization to return the product will not in any way constitute non-conformity, the existence of which must be ascertained by us after the return.
We reserve the right to refund faulty products after conducting all quality controls to assess actual non-conformities.
If the non-conformity of the product is confirmed, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer.
INFORMATION NOTICE ON THE RIGHT OF WITHDRAWAL AND RETURN OF FAULTY OR NON-CONFORMING GOOD
RIGHT OF WITHDRAWAL’S NOTICE
If for any reason you are not satisfied with your purchase, you are free to return the purchased products within 14 days from receiving the order.
On receiving the order, please wait at least 24 hours to allow the delivery information to be updated on your personal account. Once it has been updates, you will be able to request the return of your purchase.